Refund and cancel policy

Refund Policy

We hope you love everything you buy from us, but if for a few reason you are not entirely satisfied with your recent orders (the product quality is not good, the product is defective, the shoe size is defective, ...) we will gladly accept returns of items that are in new condition, with original tags attached.

Return items must not be washed,worn and just return your item(s) to us within 7 days from the date you signed for the parcels. You can expect your refund in 3-5 days from the date we receive your returned item(s ).

Some Unreturned orders:

1)   Package is broken during shipping, but items are good (We will compensate you relevant losses). 

2) Items are broken after using (Can be repaired, charges will be covered by you).   

3) Items have been washed, worn or altered.   

4) You received the items more than 7 days.   

washed,worn or altered

Return Steps:

1) Contact with customer service to apply for returning (Must contact before returning).

2) Pack your return in the original shipping package, if possible.

3) Include all original packaging and accessories.

4) Must contact customers service for our address, and return with this address.

Cancel policy

Customers can cancel the order and get a refund in the following cases:

+ Item have been ordered but have not been delivered to the shipping unit

+After the customer places an order, we will confirm the order information with the customer again and the customer will have 24 hours to contact us if there is a change of decision not to purchase and would like to get a refund

+ In case the customer contacts within 24-48 hours after placing the order, we will check with the shipping unit, if the items have not been sent, we will refund to  customer. If the item have been sent, we can not make a refund

+ Customers who contact after 48 hours since placing the order will not be refunded

our contact information:

Hotline :  +84 842989947


[email protected]

address: 09 Ly Thanh Ton , Nha Trang city , Khanh Hoa province, Vietnam